We've Been Delivering Delicious BBQ That Create Fond Memories For You And Your Guests
Frequently Asked Questions
General Information
We deliver orders via dedicated vehicles, including vans, lorries, cars, and bikes. To ensure Halal compliance, our vehicles do not carry non-Halal items when transporting EZBBQ products.
Deliveries are scheduled in 2-hour blocks. While we strive for punctuality, road conditions may affect delivery times. We recommend that recipients be available at the delivery location within the selected time frame.
You may indicate a preferred time in your order, but please note that we cannot commit to exact timing due to traffic and other factors.
Yes, once your order is processed, we’ll send you a confirmation email with your purchase details.
Here are recommended mesh sizes based on popular BBQ locations in Singapore:
Eastern Region:
Large Pits: NSRCC Bungalows & Chalets, ConstantWind Glamping, Changi Service Club 2, CSC Loyang (Formerly Aloha Loyang), Heritage Chalet - Bungalow, FairyPoint Chalet, D'Resort at Downtown East
Small Pits: Heritage Chalet - Glamping
Nparks:
Large Pits: East Coast Park, Sembawang Park, Changi Beach Park, West Coast Park, Labrador Park
For any specific requirements, reach out to the relevant venue or contact us for further assistance with mesh sizing.
Delivery Options and Fees
Standard Delivery: $12.90 per location for orders above $60.
Free Delivery: Available for orders over $200.
Yes, if your buffet setup location is inaccessible (e.g., no direct lift access or stairs only), a $50 surcharge will be applied. This helps cover the extra manpower required for setup in challenging locations.
Self-pickup is temporarily limited as we expand into a full e-commerce model. Pickup hours are:
- Monday, Wednesday, Thursday: 10am - 5pm
- Friday, Saturday, and eve of public holidays: 10am - 5pm
- Sunday: 10am - 2pm
Location: 105 Sims Ave #10-04, Chancerlodge Complex, Singapore 387429.
Order and Payment Information
We accept various payment methods:
- Online: PayPal, Google Pay, credit cards, internet banking, and bank transfers.
- Walk-In: Cash, NETS, PayNow, and credit cards (via PayPal or Shopify Pay).
- Companies & Government Entities: GeBiz, company cheques, and government billing portals.
After completing payment, you will receive a confirmation email with an invoice for your order.
Yes, all payments must be verified by our team before delivery to prevent complications from unverified transactions.
Same-Day and Urgent Deliveries
We accept same-day orders if placed before 4pm (Mon-Sat) or before 12 noon on Sundays. Orders received after the cutoff time will be scheduled for the next day.
If you have an urgent need, please call us or WhatsApp us at 6392-8392 during work hours (10am to 7pm) for assistance.
Packaging and Delivery Process
Your items are packaged into three main groups:
- Frozen & BBQ items
- Dry Goods
- Cooked items
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If foam boxes are purchased, they will be used for your delivery. Any unpurchased foam boxes will be collected back by our delivery staff.
Cooked dishes are prepared fresh and packed individually. If the packaging is compromised, please reject the item(s) and inform us at 6392-8392.
Order Changes and Cancellations
To cancel or modify an order, please email us at least one day in advance. Refunds for cancellations will be processed the following Monday or Tuesday.
Same-day cancellations will result in a 100% charge for cooked food, as these items are prepared in advance.
If you select the wrong date and don’t update us at least 24 hours prior, the order will be fulfilled as scheduled, and the order will be deemed fulfilled.
Returns and Refunds
We do not accept returns on delivered or purchased food products due to food safety and hygiene concerns.
Refunds will be processed within 4 working days. If you prefer a credit note or a rescheduled delivery, please contact us at 6392-8392.
Additional Information
Our eCommerce portal captures orders up to two days in advance. For urgent orders, please call our hotline at 6392-8392.
EZBBQ is fully MUIS Halal certified (C3691) and dedicated to serving the Singaporean Muslim community with high-quality Halal BBQ catering. We take pride in consistently renewing our certification and maintaining rigorous food safety standards.
